Privacy Policy
The Control Room is committed to protecting your privacy and handling your personal information with care, transparency and respect.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or interact with www.thecontrolroom.com.au
By using this website, you agree to the terms of this Privacy Policy.
We care about your privacy
We respect your privacy and are committed to protecting the personal information you share with us.
We will not rent, trade or sell your personal information to third parties.
We will not publicly display your email address, phone number or other personal details that identify you.
Australian Privacy Principles
We handle personal information in accordance with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
These principles set out how personal information should be collected, used, stored, disclosed, accessed and corrected.
What personal information we collect
The personal information we collect may include:
- your name;
- your business name;
- your phone number;
- your email address;
- your location;
- details you provide when booking a call, applying for a program, completing a form or sending us a message;
- information about your business, goals, challenges or financial leadership needs that you choose to share with us;
- website usage information, including IP address, browser type, device information and pages visited; and
- any other personal information you voluntarily provide to us.
How we collect personal information
We may collect personal information when you:
- visit or use this website;
- complete an online form;
- book a discovery call or diagnostic call;
- apply to join The Control Room;
- register for a workshop, program, event or coaching service;
- subscribe to updates, newsletters or communications;
- contact us by email, phone, social media or another channel;
- provide feedback, testimonials or reviews; or
- otherwise communicate with us.
We only collect personal information that is reasonably necessary for our business activities and for providing our services.
Information you provide to us
You may choose to provide personal information when you complete a contact form, book a call, submit an enquiry, apply for a program or communicate with us directly.
This information helps us understand your needs, respond to your enquiry, provide relevant services and determine whether The Control Room or related services are the right fit for you.
IP addresses and website data
When you visit this website, certain technical information may be collected automatically. This may include your IP address, browser type, operating system, referring website, pages viewed and the time and date of your visit.
We may use this information to manage website performance, maintain website security, understand how visitors use the site, prevent misuse and improve the user experience.
Cookies
This website may use cookies and similar technologies to improve your browsing experience.
A cookie is a small file placed on your device by a website. Cookies help the website recognise your device, remember preferences and understand how visitors interact with the site.
Cookies may be used to:
- remember your preferences;
- improve website functionality;
- analyse website traffic and performance;
- support online forms and booking tools;
- show relevant content or reminders; and
- assist with marketing or remarketing activity.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
Third-party cookies and tools
We may use third-party services to help operate, analyse and improve this website. These may include tools such as website analytics platforms, booking systems, email marketing platforms, advertising platforms, social media plugins or other digital services.
These third parties may use cookies, pixels or similar technologies to collect information about your interaction with this website.
Where third-party tools are used, their handling of information is governed by their own privacy policies and terms.
How we use your personal information
We may use your personal information to:
- respond to your enquiries;
- book and manage calls, workshops, programs or coaching services;
- assess whether a program or service is suitable for you;
- provide services, resources, updates or support;
- communicate with you about your enquiry, booking or participation;
- send relevant business, finance, coaching or program-related information;
- improve our website, services, content and client experience;
- understand your needs and preferences;
- manage our administrative, operational and business systems;
- maintain website security and prevent misuse;
- comply with legal obligations; and
- conduct marketing or promotional activity where permitted.
We may also use your personal information for purposes reasonably related to the above.
Marketing communications
From time to time, we may send you emails or other communications about The Control Room, related services, events, resources, updates or offers that may be relevant to you.
You can opt out of marketing communications at any time by using the unsubscribe link in an email or by contacting us directly.
We will respect your request.
When we may disclose your personal information
We may disclose your personal information to trusted third parties where necessary for the operation of our business and delivery of our services.
This may include:
- website hosting providers;
- email marketing platforms;
- booking and scheduling systems;
- payment processors;
- customer relationship management systems;
- IT support providers;
- analytics and advertising providers;
- professional advisers, including accountants, lawyers or consultants;
- contractors, employees or service providers who assist us; and
- government, regulatory or law enforcement bodies where required or authorised by law.
We take reasonable steps to ensure that third parties who handle personal information on our behalf are required to protect that information and use it only for the purpose for which it was provided.
Business transfers
If our business, website, programs, assets or operations are sold, transferred, merged or restructured, personal information may be disclosed or transferred as part of that process, provided it is handled in accordance with applicable privacy obligations.
Storage and security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically using secure systems, cloud-based platforms, email systems, databases and website service providers.
We use reasonable technical and organisational measures to protect information, which may include password protection, access controls, secure platforms, firewalls and other safeguards.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Accessing your personal information
You may request access to the personal information we hold about you.
We will handle requests for access in accordance with applicable privacy laws. Before providing access, we may need to verify your identity.
In some circumstances, we may refuse access where permitted by law, including where access would have an unreasonable impact on another person’s privacy, be unlawful, prejudice an investigation or relate to legal proceedings.
If we refuse access, we will provide reasons where required.
Correcting your personal information
We aim to keep personal information accurate, complete and up to date.
Please contact us if you believe the personal information we hold about you is incorrect, incomplete or outdated. We will take reasonable steps to correct it.
Third-party websites
This website may contain links to third-party websites, platforms or social media pages.
We are not responsible for the privacy practices, content or security of third-party websites. When you visit a third-party site, we recommend reviewing its privacy policy.
Remarketing and online advertising
We may use remarketing or online advertising services, such as Google, Meta, Facebook, Instagram, LinkedIn or similar platforms, to show relevant content or advertisements to people who have previously visited this website or interacted with us online.
These platforms may use cookies, pixels or similar technologies to deliver advertising based on your activity. Any information collected by those platforms is handled in accordance with their own privacy policies.
You may be able to manage your advertising preferences directly through the relevant platform settings.
Contacting us about privacy
For questions about this Privacy Policy, to request access to or correction of your personal information, or to opt out of marketing communications, please contact us at:
Email: cate@catekemp.com.au
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations or privacy practices.
The updated version will be posted on this website. Your continued use of the website after any changes are published indicates your acceptance of the updated Privacy Policy.